TM
Thozama M
1 reviews | Active since Aug 2019
11 Aug 2019, 12:53
Account put on hold with no communication or consent.
Today I logged on to my account on the banking app. Surprisingly I could not Transact, I then decided to call FNB and find out. I was told my account was put on hold on the 31 of July because Capitec informed them that it received funds from an account that was reported **********.
Why was I not informed of this, how could they put my account on hold without my consent? Turn around time is 5-7 day but am sitting on 11 days with no communication at all! FNB IS HORRIBLE....
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
12 Aug 2019, 09:03Good day Thozama Makhajane,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply12 Aug 2019, 09:03
Official
Good day Thozama Makhajane,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***