ACCOUNT PROBLEM

I AM TRYING TO GET HOLD OF THE RIGHT PERSON TO ASSIST ME WITH A PROBLEM ON MY ACCOUNT WERE I HAVE TRANSFER MONEY INTO MY LATE MOMS ACCOUNT FOR THE MONEY TO BE TRANSFER BACK INTO MY ACCOUNT. WE WENT TO FNB BELA-BELA ON 21/07/2021 WITH ALL THE RELEVANT DOCUMNET TO SETTLE THIS MATTER, I PHONE A FEW TIMES BUT NOBODY UNDERSTAND MY QUIRY , DUE TO I HAVE NOT RECEVED A R REFERENCE NR FROM THE BANK , CAN SOMEBODY PLEASE ASSIST ME IN THIS MATTER MY NUMBER IS ***, I WILL REALLY APPRICIATED IT