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1 reviews | Active since Jun 2016

22 Jun 2016, 16:02

Account placed on hold due to FICA requests which I have sent

<p>I get an sms two days stating that you require FICA docs and that the account will be placed in transactional hold. its the first time I see this message, but apparently a previous sms was sent. </p> <p>Anyway I send all required documents to the email that you gave me I also asked questions about your other unclear requests like "letter from auditor" but no detail about what it must state? </p> <p>Now at 5:53 22 June I get an sms saying that I have not comp**** and my account is going to be suspended. Now my business is going to stand still tomorrow. Please help!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jun 2016, 06:15
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 946638.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)