Account Placed on HOLD

To whom it may concern

the Level of service I have received is not one I expect from the premier institute.I have a transaction that has been pending since January 2 2018, and it is now January 24 2018 and the opportunity to invest has gone by .

What makes matters worse is that there is a Hold on my account, no transaction can go through which has been since January 16.I have comp**** with all documentation required of me to remove the hold as per the request of my private banker , however the Hold has not been removed.I have tried to call her but she is not taking my calls .I was informed that a gentleman by the name of Enock has placed the hold on my account and only he can remove it.I called him this morning just after 8 AM and he assured me that he would call me back by 10AM.

It is now 1:28pm and He hasn't' called me back.I have phoned his line several times but yet still no word from him.A lady from the ***** department informed me that it was a hold placed at the request of Enock from FNB Complience department ,but that I could call SARS because they would have more information.She directed me to use the transaction reference

Having contacted SARS they informed me that only a case number and not this reference number as I was informed.I called FNB again and no one is able to give me any information except to call the individual by the name of Enock because "only he can help me.'

I keep asking myself why no one has made contact with me from FNB, it is always I that is making contact.Specially this enock gentleman and the banker.

I have called his extension several times and as the day goes by time passes. my account remains frozen and I have run out of funds.

Please Help ME!