Account Openning

Last week we opened an FNB Account online and got an SMS from FNB to bring ID and proof of residence to any FNB branch. We went to Cresta on Sunday. A gentleman assisted us, got the card but when we tried to use it on FNB ATM we got an error, card not active. Yesterday I call FNB call center and a lady assisted me with the error and I explained to her that she needs it sorted out yesterday as she was stranded. She tried contacting her, put my wife on hold then call got disconnected and that was it. I called again this morning on behave of my wife and a very rude unprofessional agent picked up the call. I explained to her the situation and instead of listening to my grievance and assisting me she gave me attitude as if I don't know the hell I am talking about. TO top it off after holding for long she put me on hold AGAIN. These is unacceptable and I will explore all options I have till I get an apology from her. We got a card that is not working after requesting a service from FNB and the is the ******** service we getting. I made the call from this number *** at 08:11. Called ***. Please sort out the account and also the consultant spoke to today.