1 reviews | Active since Oct 2015
Account Opening Taking 2 Months to open my account
I started a business account mid-August with FNB and provided all the necessary details. From that moment on I have regretted starting an account with them.<br> <br> I was told that I would receive an email requesting documents that I need to submit. The email did not come. i had to call again and finally received the email on 16 September. I supp**** the necessary documents and waited for correspondence.<br> <br> I called one week and was told that there was an internal error when processing my application and that they would escalate it and solve the issue.<br> <br> I called the following week and was told that nothing was escalated and that there were some documents that were not signed properly. Why was I not told this? I signed them properly and re-submitted.<br> <br> I called the following week again and was told by Boitumelo that she would escalate my application which she did after sending her the same documents that I had already sent. That was last week.<br> <br> I call again today and I am told that it was escalated but nothing has been done about it, so i log a complaint and ask for someone to call me. That was in the morning and I still have not had anyone call me back. I am done with FNB!<br>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 776388.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 776388.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
