Account opening not so simple!

So after trying for the last two weeks to trying open a business account with FNB I am still nowhere.

The story goes like this: I made an initial application for a business account on the 30 July 2018, submitted the first batch of documents on the 31st, I then received a reply on the 2nd of August for some additional documentation which I duly sent through on the 3rd of August. I then escalated a complaint on the 6th of August to which I was requested to send the documentation again which I did on the same day. I was then requested to send a further document on the 7th of August which I sent through on the 8th of August. I was then requested to send a further document on 10th of August which I sent through on the same day. It is now the 14th of August and after spending 35 minutes on the line with the call centre they have acknowledged receipt of the email from the 10th but indicated it will take a further 3 - 7 working days to be verified . I requested to speak to a manager as I was not happy with this outcome, but guess what, the manager was not available, I asked to speak to the manager's manager who was also not available hence me writing this review.

Why could all the documents not be requested when I first app****, surly this is not the service that all business applications have to go through? Maybe you guys need to take a page out of the Private Wealth teams book as their service is incredible!