1 reviews | Active since Sept 2016
Account opening keeps on asking for the same documents - Business account.
<p>Email I got this morning - "Kindly note that this is the 3rd attempt requesting outstanding documents which we need to successfully FICA your account, in order to activate it. ' . I've sent this documents three times already, and I even sent it to an esacaltions handler with the email address ********** It sucks. FNB, can you do one thing right please!!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)