account opening

I have been struggling for a month to open an account now i have opened in in July over the phone sent through all documents and got feedback to wait 3 to 5 working days in order for it to be activated. everytime i phone i have to hold for over half an hour just to hear that everything is received and they dont now ehat is wrong then i just receive a mail asking for all relevant docs to be sent through i have done this multiple times now and three to five working days has turned into three to five weeks now i cant carry on like this the account is not open yet how is the service going to be when it is actually working