Account on hold (No response from FNB)

I've had a hold on my account since lastweek Thursday. I've spoken to over 10 different call centre agents which non of them can help me or give me a Solution. I've contacted the fnb ***** department and no one there can assist me either. I was not given a reference number from anyone only once I complain on hello Peter was I given one. Samantha the lady who is on the case regarding my account does not answer any of my phone calls or respond to any of my emails since lastweek. I have yet to receive a response for anyone at FNB.