Account on Hold. No one can help.

Some weeks ago I received an email from FNB stating that my business account was flagged for ***** and subsequently placed on hold.

Let the record show that FNB has made no effort to contact me about the matter. I made numerous calls and send half a million emails eventually I was told that the investigating officer allocated to my case is John Volmink and no other person can assist me. Let the record show once more that I have never spoken to John Volmink. All my efforts to contact him have been in vain and he doesn’t respond to emails. As A last response I contacted my private banker Kekeletso Tsunke who promised to assist but has not done so. I further tried to contact my business banker Girley Khoza who has also not assist me.

This is very frustrating for me as I am 100% certain that I am not involved in any *****. The flagging was was initiated by a disgruntled customer who was refused a for reason explained by the business and as published in our returns policy the intent was purely malicious. I’m ok with an investigation being conducted if a flag was raised. but the lack of communication is really frustrating.

Furthermore I don’t understand how FNB concludes to putting an account on hold based on a single person complaint without contacting the parties involved.

Let the record also show that I was only made aware that my account is on hold when I attempted to transact. No communication was sent to me. John Volmink is apparently God and unless he contacts me, no one else can access my account. He has made damn sure he is unreachable. So frustrating.