1 reviews | Active since Jan 2015
Account on hold. No help. No rationality. No response.
On the 21st of December 2020 I sold a laptop to a buyer (I buy and sell 2nd hand electronics). The person put down a deposit of R2500 and around 18:30 I went to post the machine to the person on my way to work for my night shift. I then informed the person that Aramex collect all parcels at 15:00 hence his parcel will only be on the way on the 22nd of December 2020. On the 22nd of December at 08:37 I missed a call from the client as I was sleeping due to having worked night shift then the client immediately reported my account as **********. Parcels are collected at 15:00 but he reported my account around 09:00. How the hell does this even begin to make any sense?? Nevertheless, I left it there and waited. On the 24th of December 2020 the parcel was returned to my address as the client provided an entrance to a shopping mall as the delivery address. I then advised the client the parcel is with me and that he should provide me with a residential address. He said he would rather want the funds back as he needed a laptop urgently. I then tried to do the refund but then I realised my account was on hold. I've provided FNB ***** department with the following:
Cctv footage of me dropping of the parcel The waybill with the incorrect address he gave me All our whatsapp messages
FNB is now telling me that I must first refund the person before they can uplift the hold. What utter madness is this? How must I refund the person if I can't access my funds. Another client is waiting for an item which I cannot buy because I can't access my funds. He will most probably report me because of this ridiculous FNB.
I've written a review 3 days ago regarding this very matter and got the bogus "high priority" sms yet nothing has come from this.
If there is issues with the delivery what must I do huh? FNB killed my business.
I honestly hope anyone reading this will realise that FNB doesn't care to help you. They treat you badly and feel nothing for you and your hustle. You are just a number to them. Once this matter is resolved I am closing my account and leaving this bank.
Besides this, I hate the fact that FNB automatically treat a person as if they were wrong. There are times that issues such as the delivery address is wrong, or the person is not available as per the contact details he provided in order to sign for the consignment or the parcel is delivered to the wrong address etc. These issue happen.
Why must the fate of my business and reopening of my account depend on a client? I've sent you Cctv footage, I sent you the wrong address that HE GAVE ME. I need to buy stock from the supplier yet I can't do anything because FNB is waiting for the client?! I asked him to provide me with a RESIDENTIAL ADDRESS but he instead opted for his money back so pay him his money back. It's as simple as that. That's his wish and I have no issue with refunding him or resending the parcel to him provided he will furnish a RESIDENTIAL ADDRESS and not the entrance of a shopping mall.
I really hate the fact that a client can have this much power over an account not belonging to them.
Yes, this is the second incident but what must I do if there's an issue with the address or any such instances that are not controlled by me?
I really hate this. The feedback you are refering to I've addressed and if the client want his money or if he want the parcel do it but it's outrageous how I must be held ransom at the luxury of a client aided and assisted by FNB?!
Besides this, I hate the fact that FNB automatically treat a person as if they were wrong. There are times that issues such as the delivery address is wrong, or the person is not available as per the contact details he provided in order to sign for the consignment or the parcel is delivered to the wrong address etc. These issue happen.
Why must the fate of my business and reopening of my account depend on a client? I've sent you Cctv footage, I sent you the wrong address that HE GAVE ME. I need to buy stock from the supplier yet I can't do anything because FNB is waiting for the client?! I asked him to provide me with a RESIDENTIAL ADDRESS but he instead opted for his money back so pay him his money back. It's as simple as that. That's his wish and I have no issue with refunding him or resending the parcel to him provided he will furnish a RESIDENTIAL ADDRESS and not the entrance of a shopping mall.
I really hate the fact that a client can have this much power over an account not belonging to them.
Yes, this is the second incident but what must I do if there's an issue with the address or any such instances that are not controlled by me?
I really hate this. The feedback you are refering to I've addressed and if the client want his money or if he want the parcel do it but it's outrageous how I must be held ransom at the luxury of a client aided and assisted by FNB?!
Christmas I couldn't access any funds.
We are moving to New years and I still probably won't be able to procure any stock, creating doubts for my customer because of this outrageous issue.
I really wish anyone who think of switching to FNB rethink their choice. How can we help is total *******. They don't care at all.
Christmas I couldn't access any funds.
We are moving to New years and I still probably won't be able to procure any stock, creating doubts for my customer because of this outrageous issue.
I really wish anyone who think of switching to FNB rethink their choice. How can we help is total *******. They don't care at all.