Account on hold follow up

My account was put on hold without my knowledge. I went to the bank to find out what may have been the cause and it was mentioned that my account received proceeds from *****. I was then referred to Desiree Moonsamy (the investigator of the case), I sent Desiree an email to which was responded by an automated message, I sent a follow up email again to which had the same automatic response. I then resorted to alternative contacts that were in the automatic response, one to Boitumelo Mogane and I got a response which instructed me to send my bank account details. I sent my account details and that was that. Realizing I wont be getting anymore feedback via email, I went back to the bank last week, only to be told that I still have to go through the same people who are not in office and not responding to my emails. I was handed over to Yoliswa the team manager, she told me that I should expect results the following day but unfortunately no change. So I went back again to the bank today, I spoke to Yoliswa over the phone again and she said the system was down . She asked me of my contact details and she promised to call me after 15 minutes. Because I had lost my FNB line I had to wait in the bank in case she didnt call I would have to call back myself. She didn't call back and then I tried calling her again, she was no longer in office and I then spoke to Zinhle who said I should also expect a call from Desiree or someone who can directly assist me on the case since all she could do was escalate my case. Until now, i haven't received a call and my bank account is still on hold. I am a student and i need to pay my rentals and buy some groceries. Please help me!