Account on Hold due to FICA BUT we were NOT notified

<p>Yesterday we were sent an SMS to say that a hold was placed on our (Marketplace Energy) buisness account because we had not produced FICA documents. This despite our account having been FICA'd when we opened it! How many times must we do this??</p> <p>We were also NEVER informed we needed to produce FICA documents before having received the SMS stating our account is placed on hold- so thanks for nothing FNB!</p> <p>I emailed our so-called Banking Manager, Fadhloe Levy (Adderely Branch, CPT) to ask what the deal is. I received a reply that she is away and that I should therefore email Kim Dalton. Which I did. She read my email (I receievd a read receipt) but failed to respnd. PATHETIC!!!!!!!!!!!</p>