Account on hold and receiving no feedback

On the 4/03/15 I received an sms informing us that our bank account is on hold because of non-compliance with FICA. This was despite providing the branch with documentation on opening the account and again to ENSAfrica in Aug & Dec 14. We phoned the call centre on the 4/3 and were told that we would be contacted back. We continued to phone everyday until on the 9/3/15 when Karabo Leseyane phoned & told me that proof of operating address was required. I sent through the required documentation on 9/3 at 11:07am. I kept phoning back and was told that the documentation was at Quality Assurance and they don't work to a timeframe. On Thursday morning when I phoned to follow up I was told that I need to send through a copy of the Church's constitution which I duly did. Apart from the one phone call 5 days after our account was put on hold I have not had any correspondence or phone calls. I only get feedback when I phone and that is 1) The QA department do not work to a timeframe and 2) We should be grateful because other customers have had their account on hold since the 9th Feb. We will gladly provide whatever documentation is required but we need the account to be opened.