Account on hold and NOTHING IS BEING DONE ALTHOUGH ALL REQUIRED DOCUMENTS HAVE BEEN SENT AS REQUESTED!!

Good day,

Previous complaints not resolved regarding the below: 1) Complaint Reference ***NF 2) Complaint Reference ***NF

I buy and sell second hand items as a side line job. On the 21st of December at 19:00 a person paid an amount of R2500 into my account (half of the price of a laptop I was selling). I dropped off the item at Pick 'n Pay Aramex around 19:30, just before going to work (I was working night shift). I was sending the laptop to the Freestate.

The very next morning (12 hours later) the person contacted FNB and they blocked my account because I didn't answer my phone in the morning as I was working night shift (this I only found out later).

On the 24th I was informed that the laptop was returned as the address the person provided me was in a mall and nobody could sign for the item. When the item was returned I contacted the client and let him know what had happened and that he should provide me with a residential address. He advised that he would rather want his money back (as he needed the laptop urgently) so I went onto my banking app and tried to send him the money and this is when I discovered that my account was blocked!

Firstly:

-The fact that FNB is so irrational and can't use common sense in respect to a parcel that can't reach another province in a mere 12 hours only. -The fact that they blocked my account because I didn't answer the client's call as I was sleeping due to my night shift is outrageous

Today is Christmas and my ****** account is on hold due to the most irrational fool who reported my account because I was sleeping.

The moment you unblock my account is the very same moment I wi close my account with this unprofessional, ********* and selfish bank.

The person was asked to obtain an affidavit from SAPS and send it to Mrs Nhlamulo Baloyi in order to uplift the hold so I can refund the customer. He sent this through on 27 December 2020 in the morning.

I have sent through: CCTV Footage of me dropping off the parcel The waybill of the incorrect address the customer gave me Our entire WhatsApp conversation

How can one person have such control over one's account?

My advice to anyone out there will be to stay away from FNB. They don't care at all. They are greedy and the most unhelpful bank.

2 complaints lodged and this will be complaint number 3 without any success. We have done everything required of us. It's weekend and a holiday soon then we will be told the relevant people are not working. I have another customer who I need to send supplies to but I can't buy anything from the supplier because my account is on hold!!!!!!!!!!!!!!!!!!!!!!!!