Account on Hold

My FNB account has been put on hold by an FNB consultant claiming I'm have deceased on 16 Oct,tried calling and spent 100 airtime and got no help,went to the branch and the consultant said I should wait 10min,I waited for almost an hour with no help,I then left my cell phone number with the branch manager who said she will call as soon the dispute is resolved ,been waiting for the ever since