ACCOUNT ON HOLD

I had a student account with FNB and was required to switch to a cheque account as I started a career. I did it on line and everything went smoothly. No documentation was required and my card was sent to CCD couriers and I personally went to collect the card from them. At CCD I was required to give proof of address and a copy of my ID. I provided them with the necessary documents. The couriers complained about the quality of the certified copy of my ID and called FNB on ***. CCD agreed to give me the card and I phoned the hotline to activate my card and this was done successfully. As soon as I tried to use the card, as all my money was transferred from my student account to the cheque account, the account was blocked. When phoning FNB, I was transferred from one operator to another and no one was able to provide me with a reason as to why the account is blocked. I was put through to the Fulfilment and Support centre ***) and apparently they would have been able to assist me. It was already 16:30 and the offices were closed. It is a day later, I'm without money. FNB doesn't care neither know what the problem or solution is. I expect a solution and an apology.