Account not updating - Chat staff beyond useless!!!

I am a senior citizen. Since Saturday my Encore Account has not been updating. And my card is also giving problems with POS.

I have just been on the FNB app with messaging to try and get the matter resolved. 3 Agents and no one as much as lifted a finger to try and solve the problem with my account not updating.

I transferred funds from my savings to my current account on Sunday, but it still showing as a pending credit. As far as my knowledge goes a transfer from savings to current is immediate.

My current account, on the transaction history, is showing a R0.00 balance. What the heck is going on with my account, WHY is it not updating, I have a transaction due to come through and my transaction history is showing a zero balance.

FIX my account and very quickly too. I don't have time for this nonsense of my account not updating when a transfer from savings to current is supposed to be immediate.

Regards,

Mrs. D C Engelbrecht