1 reviews | Active since Jun 2018
Account not restructured from 2014
Between DebtBusters SA and FNB no one seems to know what my balances is. I have started with DB in 2014, my rehabilitation should reach its end according to them by March 2020. When I asked that I wanted to settle my accounts earlier - DB realized that FNB never restructured my accounts according to the court order. Since middle August 2019 till now - NO ONE CAN TELL ME WHAT MY ACCOUNT BALANCES IS!!!! In fact, they did pick up that some of my accounts was already paid up MONTHS ago - but only now upon asking FNB found that out. EVERY single time I receive some sort of feedback its ALWAYS says... We have escalated the case. They have been escalating for 3 months and NOTHING has happend. Its so very very frustrating as I want to clear my name and between FNB and DebtBusters they are denying my the opportunity!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
HOWEVER, the account I was referring to and mentioned in the review is still not reconciled and no information is provided on this.
HOWEVER, the account I was referring to and mentioned in the review is still not reconciled and no information is provided on this.
"For cheque account ***, as explained before, the interest backdating has been delayed due to data acquisition challenges with regards to the matters in granted 2014 and before since the final acceptance is granted 9 December 2014.
But there is a program in place to address such matters and we together with our product house are working tiressly to resolve these matter."
HOW CAN THIS BE ACCEPTABLE???? I have been requesting this since August 2019, and 3 months later FNB can still not tell me what my balance is!!!!!
"For cheque account ***, as explained before, the interest backdating has been delayed due to data acquisition challenges with regards to the matters in granted 2014 and before since the final acceptance is granted 9 December 2014.
But there is a program in place to address such matters and we together with our product house are working tiressly to resolve these matter."
HOW CAN THIS BE ACCEPTABLE???? I have been requesting this since August 2019, and 3 months later FNB can still not tell me what my balance is!!!!!