ACCOUNT NOT CLOSED AS REQUESTED- FEES ESCALTED

I relocated from JHb to Durban in 2013,I went to the Durban branch in North Coast Road as I needed to sort out FICA as my pension fund would not be paid out .Same time I was told that my cheque account is dormant and I requested the account to be closed as I will use my savings account .<br> My CHEQUE account was to be closed and I was sent to to the teller to pay the outstanding fee of which I did.<br> The amount was under R300 and I paid .The consultant said they will send the necessary request to my branch in Mayfair West FNB to closed the account<br> I received an sms that I owe R1660.94 about in fees almost 2 years later.?????Why is the account open still?<br> <br> Please check the internal audit trail of the consultant that assisted me in 2013 .<br> My ID is *** -Thank You