Account not closed

<p>I settled my FNB personal loan on 23 August after getting the settlement figure on their automated system the same day. I even settled it days before the last date given on their automated system. On 25 August I called to get the account closed and a letter confirming it's closed. They gave me an interim settlement letter that also confirms it will be closed. On 29 September I get a statement with a balance of T49.'i then mail them to ask when the account will be closed. Up to today I only had an automated response that I will get a reply in 2,working days, which has past. Account is still open.bI just want it closed and their extra charfe reversed because i paid according to their automated system when i requested a settlement.</p>