Account Not Active

Horrible Service - App**** for a credit card and debit account roughly around 3 to 4 weeks ago. The service we have experienced is horrible, you can't even call it service as there was no attempt at service from FNB. We have no idea whats happening with the Credit card as we keep getting told different stories, the Current account is a bigger headache, received the card, few days later got a call from FNB to add money to the account etc, upon doing so, when trying to use the card the account is not activated due to FICA yet nobody informed us about this before hand, we tried for days getting the information from FNB upon which we managed to get the correct info to send the documentation through, now its been how many days and yet still no communication from FNB nor an active account.