Account not activated month plus later

I'm disappointed at the FNB process of opening and activating an account. Once more I'm left disappointed by the service received from FNB. I opened an account online, seamlessly and kept getting messages that the account is ok also got conflicting messages to say they need me to upload business documents. I sent a message on the app asking for guidance on how to do so and was given an email address to submit the documents to. The documents have been emailed and resent but the account is still not active. I sat for more than 40 minutes on the call waiting to speak to a business banker only to be told there's an admin mandate I need to sign and they need to escalate for it to be sent to me and this process might take 3 days. How ridiculous is this honestly? I'm awaiting urgent payment from a client and the funds keep bouncing back as the account is not activated. I've been with FNB for more than 16 years and honestly this is the last I expected. If I knew it was gonna take this long I would have happily opened the account elsewhere.