Account Not Activated

I app**** for an FNB card on the 5th of February online. On the 17th the courier came to give me my card, I presented him with a copy of my ID and proof of residence. I called the call center today to activate my card and was transferred three times. Eventually I was told there was a FICA issue, which is strange because my documents were all handed in to the courier on the 17th. I watched him upload everything. I was then put through to the FICA department, their number went straight to voicemail, I called them several times, still voicemail. I am moving banks because FNB is supposed to be efficient and already I have resorted to complaints. No one has called me to alert me of any FICA issues. Can someone please get back to me,I am not prepared to go into a branch. I want to close my account and get back the R100 I deposited last week please.