Account No. ***

I sent an email applying for a Drawn down progress payment on my building loan. I have asked for confirmation that the documents are received and correct. Initially I was told telephonically that the whole process takes 3 days which would include confirmation of email received, valuator site visit and payout. Today is day 3 and have not even received an acknowledgement of my email. So frustrating as I had to register and pay all lawyers and admin fees for the Building Loan and now FNB doesn't deliver. I tweeted RBJACOBS and was given empty promises. FNB is only worried about getting more clients on board and spend all their energy on advertising and too little time on loyal customers. Time to find a new bank that cares.