SJ
Sue-Ellen Jones

1 reviews | Active since Jun 2016

07 Jun 2016, 09:34

Account needs KYC documents

<p>FNB offers me a new cheque account, card arrives and accidently transfer funds into the account instead of my credit card. Attempt online banking - gives me an error, Go to an ATM to attempt drawing money, cannot get money.</p> <p> </p> <p>Call the call centre and been told that my account is on hold and I need to visit my nearest branch 45km to supply KYC documents. Oh my goodness why the heck did you offer me a new cheque account. Please contact me to transfer my funds out of the cheque account and cancel service. My details are on my other accounts that I have with you!!! I am not driving 45km to give you stupid documents.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jun 2016, 14:00
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 938187

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)