Account issues

Good morning

I have been having ongoing issues on my account since last week Thursday or Friday. Initially debit went off that shouldn't have been trying to reverse this since then and until today I haven't had any joy. I have called multiple times with calls lasting no less than 40 minutes (airtime used) only to be given conflicting information with every call. Initially I was told systems haven't updated, to it's sorted last feedback I was given is that I should be able to reverse after the 06/11/2019. Guess it's the 07/11/2019 and still the issue persists.

I have a funeral cover with you guys that should go off on the last day of each month. I don't what happened this month the money was taken then reversed I incurred charges then those were reversed only for the debit to go out again a couple days later. After all debts have gone out we plan with whatever funds we have remaining (don't know if you aware, but it's tough out there) so for you to come debit my account on a non agreed date is crippling to say the least especially if it's no fault of my own. My account was changed to a pay as you use I only found this out when I was trying to find out about the R8 odd charges I was accumulating. From what was explained to me is that this is a pricing option I would have to chose however you guys sent a text saying you changing your pricing meaning I didn't have a choice if I wanted this or not. I would like to be compensated for all these issues, my airtime used, the time I have wasted calling you, the conflicting information given by your IVR, advisors in a nutshell for all the inconvenience and headaches caused