Account is dormant, I’m in USA, help please.

I’m currently abroad in the US and trying to access my bank account. I logged in with no issue, but any time I try to do something it says my account is dormant. I’ve had great difficulty trying to phone customer support due to time zones, long distance calls and bad call quality. All I want is to be able to use my bank account. I received no notice ever that my account was going dormant nor would I ever even want it to go dormant even as a security feature. On top of this they have still been taking out my monthly fee even though I can’t use the account!