Account incorrectly FICA locked

FNB decides to FICA lock my account after documents was submitted in Sept/Oct 2014. The Call Centre says I have an outstanding document which I sent through again. They later send apology for incorrect incorrect lock but my account is still locked.<br> <br> FICA lock sms received:- 03/03/2015 08:16<br> Called Call centre 03/03/2015 08:18 <br> Called Call Centre 03/03/2015 09:44 told to resubmit documents<br> Sent document to kycfreezing email address: 03/03/2015 11:06<br> Called Call Centre 04/03/2015 11:35 Told they will escalate, can't get a manager to resolved this.<br> <br> Still nothing - can't transact.<br> <br> Guess I must just go into a branch and close the account.<br>