Account in Negative Balance with No Clear Explanation

Good day,

This morning I woke up to find my account sitting at -R2,964, and I immediately reached out via secure chat for assistance.

I was assisted by Kgosi, who listed a few transactions — including some from my virtual card totaling R1,353.87 and others such as Shein, Pick n Pay Asap, KFC, McDonald’s, and Polar Ice Cream. However, these transactions do not add up to the -R2,964 showing in my account, and there was money available when I made the purchases.

When I asked for clarification, the consultant simply said, “Your expenses were more than your balance,” which did not address my concern. I requested that the matter be escalated to someone who could properly explain the discrepancy, but the conversation went in circles with no resolution.

I find this service frustrating and unhelpful. I would appreciate a clear and detailed breakdown of how my account ended up in a negative balance and what steps will be taken to correct or explain this properly.