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JL
John L

1 reviews | Active since Oct 2012

19 Oct 2017, 14:19

Account in Dormant stil service fees get adde

I was at FNB branch in Heidelberg to get account closed, the account is in dormant and still FNB add service charges to it, here is also also email I send and to get it resolved Dear valued customer • First National Bank:-) Reference number ********** has been issued for your complaint. To follow up with us you can contact .17 Oct 9:35 Please do NOT reply to this message as it is sent from an unattended mailbox date I get every day a sms on service charges, I am not willoing to pay the R700 the have added to the accoutn As I do not use ant serices but to

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Oct 2017, 17:00
Official

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address and investigate.

Regards

Hello Peter Complaints

Tracey Sonickson

Tel Number: *** (Option One)

JL
John L's update20 Oct 2017, 16:52
Reviewer Update
Thank you FNB for resolving the Account and for the prompt reply Thanks to fix the problem and the revers of the Fees and closure of the Account I will in the event if my financial status should change, Reuse your Banking services as I am and was and will be one of your happy customers regards John Lockem
FNB (First National Bank)
FNB (First National Bank)'s reply23 Oct 2017, 08:56
Official

Good Day,

Thank you for your postings and changing the review status.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact us on ***.

We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Naomi Petersen

*** (option one)

***