Account Hold

Very disappointed in the competency of FNB staff at the branch and as well as call centre's. Even with a valid permit, they couldn't be bothered to unblock the account they put a hold on for no reason. I complained and no one got back to me. Went into the back and filled numerous forms like an inmate going to jail for life, a week on, I still can't access my account. Made a 3 hour call to the KYC and ***** department, was sent from pillar to post by *********** workers who can't read the comments on the screen to direct a client to the correct department. Was told to fill in forms again Lo and behold,it's the same forms filled at the Bank. I am a law abiding human and I don't appreciate not having access to money I worked hard for. Dear FNB, please may I remove the money in my account and bank elsewhere with immediate effect and u can keep the account and do with it what you please?