Account hold

Dear FNB. I have done all I can. Called pillar to post Everyone claims they didn't put a hold on my account from ***** department to KYC. Visa verification has not even bothered to assist. I am urging that u unblock my account for me to withdraw my money as many debit orders have bounced back. Please don't send the below as no one has ever called me or fixed the problem "Your Complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly" Im at my wits end and I need access to my hard earned money immediately.