1 reviews | Active since Jun 2013
Account has been prescribed
<p>I had an FNB loan account and could not pay it due to unforseen problems. No one had contacted me in this regard. Then all of a sudden MBD Atterneys phoned me last week demanding money on this account. I had asked the caal centre agent to send me a detailed statement on this account as I can not rember any details on this account. I have phone MBD once again today to enquire about this. The call centre agent confirmed that my file has been closed on there side and send back to FNB.</p> <p> </p> <p>According to act 68 of 1969, Our South African Law, are this account prescibed. Please remove this account from my name and close the file on your side. Please forward me a letter stating that the account has been closed and that it has been removed from my name.</p> <p> </p> <p>I want this letter within 3 working days to be send to me, or I will take thsi matter further.</p>
Good day Ms. Mario0001
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Mario0001
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
