1 reviews | Active since Mar 2017
account handed over incorrectly
<p>FNB handed over my account to Ramdup Attorneys incorrectly. Mponeng Lekhula from your legal department sent an email confirming my profile has been updated and corrected on the FNB system on 27/02/2017. We forwarded this this to Ramdup Attorneys whom refuses to remove the trace alert on my account. This is now effecting my home loan application. The manager is arrogant and refuses to assist as its only this companty that can remove it off transunion. </p> <p>Why must I be penalised and our application compromised due to incompetance. Its nearly 3 weeks later and my itc has not been updated.I will be referring this matter to the Banking Ombudsman as its unfair that a FNB debt collector refuses adhere. Our offer to purchase expires this Friday 17/03 and I will be FNB/RAMDUP liable for this loss.</p> <p>We have sent emails and called the manager ar Ramdup Attorneys and she keeps saying FNB is not replying to her. </p>
Good day Mr. vishalh
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. vishalh
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***