Account Handed - Due to Lockdown

I have requested FNB to close my Accounts due to this Pandemic and Combine all money that is Owed to them to be 1 Installment. Only today I notice that my Account has been handed Over for Collections.

My Business is in Hospitality & Tourism Industry, my Question is

1. How do you hand Over my Accounts knowing very well we have National Disaster? My accounts were Up to date Before Lockdown, Just because I failed to pay my accounts due to Lockdown you are now making my situation Worse.

2. I have app**** for Relief Fund and you did not approve it, Clearly when I app**** for this Funding it shows that my Business was affected badly and I am definately sure you have approved relief fund to those who did not need it most.

Kindly do the right thing but not in a Hush Way