1 reviews | Active since Sept 2011
Account hacked and attempted theft - AGAIN
Last year, money was taken out from my account in increments of R3k till they drained my account from Tekkie Town in Cresta. It showed up as postential ***** but when I tried to stop it, their app showed a system error and my money was gone. According to FNB, I got OTPs and therefore authorized the payments, which is bull because I work @ sea and it is impossible for me to get an SMS while in the middle of the ocean and I can prove that. Secondly, when do you get an OTP for using your "card" at a cash register? But they insisted and then offered me 70% of my money. I refused because why should I lose money over an obvious inside job? They in turn then withdrew the offer and gave me the middle finger with no money offered, I went to Ombudsman. Another waste of time cause they obviously work hand in hand and he sided with FNB stating we live in dangerous and risky times so tough for me losing my money. Fast forward to current day, people are trying to take money from my account again, again, transaction after transaction. Again, FNB's app gives a system error and nothing happens. I blocked my virtual card they are trying to take money from. Thank God, I have zero trust in FNB so keep less money then they tried to take so I lost nothing but the little faith I had in the institution. I am at sea currently and someone in JHB from some bar is trying to ***** money from me. What a useless bank, with obvious internal theft taking place and had I had money in that account, it would a repeat of last year. Time to move on from FNB. No shame, no accountability, no working systems to counteract theft and no repercussions. They knew who took my money, what did they do? NOTHING
Dear Mr. Jimmy
Thank you for writing to us.
Unfortunately, the claim remains refuted as previously stated.
Kind regards
Carvin
Retail Segment
FNB Bank City
Simmonds Street
Johannesburg
Dear Mr. Jimmy
Thank you for writing to us.
Unfortunately, the claim remains refuted as previously stated.
Kind regards
Carvin
Retail Segment
FNB Bank City
Simmonds Street
Johannesburg
