Account frozen without prior notification!!!!

Attempts to make internet payments were repeatedly blocked on Monday 9th November 2015. Error given as either 01 or 217 - customer unable to debit this account. Helpline informed that my accounts had been frozen WITHOUT me being notified in anyway - due to FICA needing to be redone.... I find this totally and utterly unacceptable! I have been a client of your bank for over 40 years and do not believe that this is the way to treat your customers! <br> <br> If transferring my accounts to another bank was a simple process, you can be assured that I would do exactly that! How dare you just freeze my accounts without any prior warning!! Totally outrageous!!!!<br> <br> As a full-time professional, I do not have endless time to visit the branch to sort this mess out!! Why do you think that I have internet banking??!!