1 reviews | Active since Aug 2015
Account Frozen without prior notice.
Really disappointed with FNB and how they operate. My FNB account was frozen on Monday night without prior notice due to FICA. I upgraded my account 3 months ago but they still needed my ID and proof of residence. Clearly FNB Pretoria West End filling system is not up to standard and I was inconvenienced due to their incompetence. Even after calling the call centre yesterday and being put on hold for 20 minutes I did not get any help instead I was told that I had to go to the branch where I had to stand in the queue for 1 hour 30 minutes. I was at work and had to leave my work to go to the bank to sort out this issue. What if I was not in the country?? I am really considering changing banks after being loyal to FNB for over 8 years
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
In terms of the KYC (Know-Your-Customer) requirements of FICA (the Financial Intelligence Centre Act) First National Bank is required to validate customer information using an approved document to verify residential address.
This document should reflect at least your initial(s) and surname and your (physical) residential address (not older than 3 months).
For this reason, you would need to physically submit this document with your original Identification document (ID) to your nearest FNB branch or scan and email your ID and proof of address and send it to ***.
The reference number is 736477.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
In terms of the KYC (Know-Your-Customer) requirements of FICA (the Financial Intelligence Centre Act) First National Bank is required to validate customer information using an approved document to verify residential address.
This document should reflect at least your initial(s) and surname and your (physical) residential address (not older than 3 months).
For this reason, you would need to physically submit this document with your original Identification document (ID) to your nearest FNB branch or scan and email your ID and proof of address and send it to ***.
The reference number is 736477.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)