ST
Simon T

1 reviews | Active since Mar 2009

11 Mar 2017, 12:29

Account frozen while out of the country even now

<p>My smart account has been frozen since last year while in Zambia. There's money in the account and I cannot access it. I called FNB and they told me some customer complained that he deposited money in this account. I had a dispute with my client and matter was handled by my lawyer. What I will like to ask Fnb is this" if anyone come to you and say freeze this account you just go ahead and freeze it? I am close to going the media and legal route if this thing is not unblocked or unfrozen. I am back in the country now, please sort this mess out. I spent more money calling Fnb from Lusaka and stil no joy. Please give me a final solution on this. Account ending ...975</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Mar 2017, 09:33
Official

good day Mr. Stladi

Thank you for sending us your posting regarding the hold placed on your account. Please note that I have logged a complaint for a resolution regarding this matter with the following reference number: ***.

We have requested feedback as soon as possible regarding this matter, we request that you kindly wait 24 to 48 business working hours for the response in question.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***