Account frozen [REF:***]

[REF:***] My account was frozen on grounds that my FICA documentation had to be provided again. This took a while for me to realize since I was struggling to transfer money into my SA account. After countless messages sent through the app and calling several times I was told to complete documents to have my account unfrozen. I completed all documentation on my side. A week passed and I Called the customer helpline several times due to poor lines and being hung up on or diverted incorrectly. Each person could tell me my documents were completed and they weren't sure as to why I had still been frozen and then transferred me to the FICA department. At that point is where I was told I had not provided proof of address and explained to the gentleman that a had sent through a 3 month bank statement and how was that not sufficient. Furthermore he requested I call him back and chase it up. I have now sent in another proof of address but really unhappy with the service I have received from FNB. I also need access to my account ASAP.