Account Frozen, No Communication – Extremely Disappointed

We are extremely frustrated with the service from the FNB ***** Department. Our business account was put on hold due to a suspected *****ulent payment. As a responsible business, we immediately refunded the order, yet our account remains frozen.

We have been trying relentlessly to get in touch with someone from the ***** Department, but no one answers the phone or returns our calls. The complete lack of communication is unacceptable and unprofessional.

This situation has now brought our entire business operation to a halt. We cannot operate, fulfill orders, or manage payments — all while being left in the dark with no support or updates from the bank.

We understand that security is important, but so is proper customer service. We urgently need someone from the ***** Department to get in touch with us and help resolve this issue as soon as possible.