Account frozen (Likely due to ongoing FICA nonsense)

It seems my cheque account has been frozen.

I am getting this message when trying to pay beneficiaries or do transfers: You cannot transact from this card/account as it is inactive or there are insufficient funds available in this account. Error code: 217Ref: VODSXFTN9KDG

If this has anything to do with FICA - and the reason I immediately lodging a complaint - we have nothing further to discuss except instruction to close all my accounts at FNB as I will be moving to another bank.

As per my previous complaint I get FICA requests every few months with no explanation on the Finance Act legal terms on why this is required. Even though no explanation was given I did submit the documents (which is very hard to obtain). I tried to get confirmation that everything was in order but no one got back to me. The auto notices to submit documents or face account freeze stopped so I expected everything was in order.

I received no final warning for weeks before this.

There is no need to call me - I will not be fooled again by a reassurance expert that everything will be sorted. If this is FICA related, unlock my account so that I can move my funds to a new bank and close my accounts.

(I am only available via email for the next few weeks)