account frozen kyc,disgusting service!!!

our business account was frozen due fica non compliance for the last two weeks,we were given a dedicated telephone number to get hold of a specialist banker,its impossible to get through to anyone on this line and when you eventually do get hold of someone after holding on for 25 minutes i get given a reference number and told a specialist will get back to us.No one can help us at our branch and no specialist banker has ever bothered to get back to us!!!!!!<br> We have salaries to pay,suppliers to pay and at the moment we are at a standstill,all i can say is that this is the most disgusting service i have ever had !!!! The specialist banker must really be special that noone can get hold of them!!!!All we need to know what documents are outstanding!!!!is that too much to ask?hopefully if our bank account is unfrozen one day ill be able to close it immediately !!!!!I never expected this from FNB,Disgusting!!!