Account frozen incorrectly, repeatedly

<p>I am the treasurer for the Germiston Bedfordview SPCA and we bank with FNB.</p> <p> </p> <p>This whole nightmare started about 3 months ago when they froze our account because they claimed they did not have our constitution on file. I hand delivered a copy to our branch immediately and the account was unfrozen.</p> <p> </p> <p>Two weeks or so later the very same thing happened and I called the bank and they claimed they did not have a copy of our constitution. I hand delivered another copy to the branch and whilst chatting to the consultant I was dealing with he informed me that they had our constitution but not he new one. What the heck it didn't change so we don't have a new one - our current, in force constitution was signed in 2011 and hasn't changed since.</p> <p> </p> <p>Once again the account was unfrozen and we were good to go. The account was once again frozen two or three weeks later, I went to the bank and was then told that they needed a proof of operations address! A short while before that we had done the whole FICA exercise with the bank and may I remind you guys that a phone call before freezing our account would be highly appreciated as it is very embarassing to go somewhere and try and pay by card and be declined.</p> <p> </p> <p>Anyhow I gave them proof of operations address and went on my merry way thinking I had climbed all possible hurdles and should be safe now. Two or three weeks later guess what happened? our account was frozen. I called the business banker and was asked about the proof of operations I had given them, was it a recurring bill or just a once off. It was indeed a recurring bill from VOIP service provider. So once again our account was unfrozen and we were good to go.</p> <p> </p> <p>Much to my surprise once again, our account was frozen. This time I have been haggling with a few people for days now and a FNB employee called Germain and my account is still frozen. Why? I have no clue. Please FNB we are firstly an NPO we have enough hassles trying to make it through day to day with having to contend with this as well. Our account has been frozen for over a week now and salaries have to be paid soon and I am at my wits end.</p> <p> </p> <p>I am a a volunteer member of our management commitee and cannot keep taking time out from my day to deal with this - PLEASE I beg you for help in resolving this matter permanently. </p>