Account Frozen for over 10 days

My business account was frozen 10 days ago without prior warning or notification. Despite providing all the relevant documents (again) it has taken the KYC team over 10 days to process and the account has still not been re-activated. I am told all is in order but they can't tell me who or when it will be back online. 10 DAYS!?<br> <br> I have lodged several complaints on care & business [Email Removed] but have received no feedback.<br> <br> I was told on Monday that they have a backlog of over 19k accounts and not enough staff to deal with it. How is this my problem and how can FNB legally freeze an account this long without reason. Surprisingly FNB has also continued to transact on the account for their own benefit despite the freeze. Call center can not provide details on who is supposed to unfreeze the account, thats when you can actually get your call answered. <br> <br> What is going on @FNB ?? this is damaging my business and there is no-one able to communicate or resolve this.<br> <br>