RR
RR R
1 reviews | Active since May 2009
25 May 2025, 10:21
Account frozen for no reason
I'm raking up hundreds of Rands in fees everyday from bounced debut orders despite having deposited thousands into my credit card. This is the main account I use and I no longer have access to it. My credit card has been frozen and nobody can tell me why. I've spent hours on secure chat getting redirected and having to copy and paste the same conversation to dozens of consultants, I've gone into the branch to waste more time trying to sort it out but no one is able to help me. This is so frustrating
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Replies (2)RR
RR R's updateReviewer Update
27 May 2025, 07:52I was contacted by a consultant who tried to explain away the problem, but when I asked what happened to the payments I made she advised that she'd need to look at my statements first and get back to me within a few minutes. This was yesterday and I'm still waiting. You'd think she would have looked at my statement before calling and explaining. Obviously she was not competent enough to figure out what's happening with my account and decided she was no longer interested in sorting this out. I STILL have no access to my money. Why is the bank whom I've trusted my money with unble to assist?
RR
RR R's update27 May 2025, 07:52
Reviewer Update
I was contacted by a consultant who tried to explain away the problem, but when I asked what happened to the payments I made she advised that she'd need to look at my statements first and get back to me within a few minutes. This was yesterday and I'm still waiting. You'd think she would have looked at my statement before calling and explaining. Obviously she was not competent enough to figure out what's happening with my account and decided she was no longer interested in sorting this out. I STILL have no access to my money. Why is the bank whom I've trusted my money with unble to assist?
RR
RR R's updateReviewer Update
27 May 2025, 11:23I'm still waiting for a response. I'm currently traveling, unable to book my next flight and unable to access my money as it's locked up in a blocked account. This is URGENT!!!!
RR
RR R's update27 May 2025, 11:23
Reviewer Update
I'm still waiting for a response. I'm currently traveling, unable to book my next flight and unable to access my money as it's locked up in a blocked account. This is URGENT!!!!