Account frozen for 2 months!?

<p>I run a home retail business selling skincare products. Those that are close to me or can come collect can do so and those that are far could deposit money into the account and we would then deliver or send via post. </p> <p> </p> <p>Around the 14th of November 2016 we started getting complaints from multiple customers that they couldn't make payments because our account was frozen. This amazed us because we hadn't received any notification of this either via SMS, email or phone call. We visited the Century City branch which is the closest to us and we're old thees nothing they could do as there was a hard hold on our account and the only person who could remove it was out of office for that week but we could expect a call from her the following week. </p> <p> </p> <p>A week passed, no phone call received! So we visit the FNB branch again same story again, the lady is not available. So we contact the main FNB business desk via phone and get informed that our account is with the ***** division and given the name of this lady we should contact. We call, no answer and five up for the day after a few attempts. </p> <p> </p> <p>The following day we call and get ahold of her. She explains that a customer had called in to say that she hadn't received her order which she had paid for . She gives us the customer's name in a bid to find out what had happened and resolve it. It is now the 20th December 2016.</p> <p> </p> <p>According to our records with regards to the customerin question this is what had happened. On the 10th November 2016 we received notification of payment from the customer but since they had sent payment from a different bank we had to wait for it to clear and reflect in our FNB account before processing their order. It cleared on the 11th November 2016 and we delivered the customer's order on the 12th.</p> <p> </p> <p>So we call the customer to find out what the problem was. She says she only called FNB to verify if the account was real and not ****. And she promised to contact FNB to rectify the issue. We contact her the following day to find out if she did and she confirms that she did contact FNB.</p> <p> </p> <p>Fast-forward to the 22nd of December. Account still frozen. We try to get hold of the FNB lady who apparently is the only one who can unfreeze the account to no avail. We're unable to do business, customers lose trust, and it's peak season for us.</p> <p> </p> <p>It is now January 2017 and amazed that our account is still frozen!!! We called FNB again and they promised that this lady will contact us with further info. A week later and no call has been received and account still frozen!!! </p> <p> </p> <p>How does FNB expect a business to survive with this kind of ridiculous service? If business goes down I can pay employees, rent, buy stock and basically the business is crippled!!! </p> <p> </p> <p>And how can an account depend on one particular person whether it must be unfrozen or not or when that can be done??? </p> <p> </p> <p>I will be opening a new account elsewhere during the course of this week! Absolutely disgusted with FNB's ridiculous service</p>