Account frozen - FICA! No warning!

Account frozen since beginning March. FICA documents submitted recently in 2014 as requested. No warning of account being locked via phone/email/sms/fax/***eon...<br> I phoned call center twice yesterday complaining and asking for feedback. In both cases buck passed to a compliance officer who will phone me back. No indication of when this will happen. In the mean time our trust account is frozen and cant do any business at all. Why must we endure this from a bank that has treated us so well for over 30 years??? What loyalty do they expect after this sort of behavior??? There is no accountability at all and no urgency to help their customers. THIS IS WORSE THAN HOME AFFAIRS RIGHT NOW!<br> <br> Thanks FNB